The pillars of our success are taste, presentation and quality, and we take great pride in the consistency and character of the foods we prepare. However, as awesome as we are, there is no ego in our kitchen. When it comes to customer concerns, we listen with unbiased ears and will work quickly to ensure your happiness.
Our policies are simple. First, the obvious. In compliance with food safety guidelines, all food sales are final. Food cannot leave our premises, or be delivered to your location, and then be returned to us for an exchange of food. Unless, of course, it’s an error on our part because we always own up to our mistakes.
With that said, we have been in this industry for two decades and have come across a few fraudsters. You know the type. People who want to get free stuff (or at a drastically reduced price), no matter what the consequences may be to others but don't worry. We don't penalize legitimate problems because of the lack of honesty from a few.
The following are the first things we’ll address:
- The preparation and/or presentation of items
- Items delivered that are incorrect or not the right size
- Items that aren't what you asked for or as described by you
Once we determine the nature of the problem, we’ll either fix it, replace it, give credit toward a future purchase or provide a partial refund. Please note that a full refund will not be given if a significant portion of the order has been consumed. All will be deemed on a case-by-case basis. All in all, your happiness is our reward and we’ll work hard for it from the minute you click submit to the moment it’s in your hands. Sounds pretty good, right?